Refund policy
Return & Exchange Eligibility
Items are eligible for return or exchange if they are:
- Unworn, unused, unwashed, unaltered, and undamaged
- Returned with original tags intact
- Requested within 3 days of delivery
- Accompanied by proof of purchase
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect order:
- You must notify us within 48 hours of delivery.
- A clear unboxing video recorded from the moment the sealed package is opened is mandatory for claims related to missing, incorrect, or damaged products.
- Clear photographs and videos may also be requested for verification.
- Claims submitted without an unboxing video may not be eligible for review or approval.
- Shop Siara reserves the right to approve or reject claims after reviewing the submitted evidence.
Additional Conditions
- Each product is eligible for return or exchange only once.
- Products purchased during sale, clearance, or promotional events are not eligible for return or exchange.
- Accessories, jewellery, and complimentary items are non-returnable and non-exchangeable.
- Products showing signs of wear, washing, alteration, stains, perfume, or damage after delivery will not qualify for return or exchange.
- Refunds and exchanges will be processed only after the returned product successfully passes our quality inspection.