Return and Exchange Policy

At Shop Siara, we hope you love every piece you receive. As each garment is carefully crafted, we maintain a simple and transparent return and exchange policy.

Return & Exchange Eligibility

We accept return or exchange requests only if:

  • The request is raised within 3 days of delivery.
  • The product is unused, unworn, unwashed, unaltered, and undamaged.
  • All original tags and packaging are intact.
  • The item is returned in its original condition.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products showing signs of use, washing, or damage.
  • Items without original tags.
  • Products damaged due to misuse or improper handling.
  • Clearance, sale, or promotional items (unless received damaged or incorrect).

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:

  • Your order number
  • Clear photographs of the product
  • An unboxing video (recommended for faster verification)

Once verified, we will arrange a replacement or exchange at no additional cost.

Return Process

  1. Contact our customer support within 3 days of receiving your order.
  2. Share your order details and the reason for the return or exchange.
  3. Once approved, we'll provide return instructions.
  4. After the product passes our quality inspection, your exchange or refund (if applicable) will be processed.

Refunds

Refunds are applicable only for approved return cases where a replacement cannot be provided.

  • Prepaid orders will be refunded to the original payment method.
  • COD orders will be refunded via bank transfer or UPI after collecting the necessary details.
  • Refunds are processed after the returned item has been inspected and approved.

Important Notes

  • Slight variations in color may occur due to screen settings and photography and are not considered defects.
  • We reserve the right to decline returns that do not meet the above conditions.