Return and Exchange Policy

At Shop Siara, we hope you love every piece you receive. As each garment is carefully crafted, we maintain a simple and transparent return and exchange policy.

Return & Exchange Eligibility

We accept return or exchange requests only if:

  • The request is raised within 3 days from the date of delivery.
  • The product is unused, unworn, unwashed, unaltered, and undamaged.
  • All original tags and packaging are intact.
  • The item is returned in its original condition.
  • The return or exchange request is approved by Siara Enterprises after verification.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products showing signs of use, washing, alteration, or damage.
  • Items without original tags or packaging.
  • Products damaged due to misuse or improper handling.
  • Clearance, sale, or promotional items, unless the product is received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with:

  • Your order number
  • Clear photographs of the product
  • An unboxing video (recommended for faster verification)

Our team will review the request and, once approved by Siara Enterprises, arrange an exchange or replacement at no additional cost. Approved replacement or exchange products will be delivered within 5-7 working days.

Return Process

  1. Contact our customer support within 3 days of receiving your order.
  2. Share your order details and the reason for the return or exchange.
  3. Provide the required photographs and other information for verification, if applicable.
  4. Once the request is reviewed and approved by Siara Enterprises, we will provide return instructions.
  5. The product must be returned in its original condition with all tags and packaging intact.
  6. Once the returned product passes our quality inspection, the exchange or refund, if applicable, will be processed.

Refunds

Refunds are applicable only for approved return cases where a replacement or exchange cannot be provided. All refunds are subject to verification and approval by Siara Enterprises.

  • Prepaid orders will be refunded to the original payment method.
  • COD orders will be refunded via bank transfer or UPI after the necessary details are collected.
  • The returned product must be received and successfully pass our quality inspection before the refund is processed.
  • Once the return is approved, the refund will be initiated within 3–5 business days.
  • After the refund is initiated, the time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

Important Notes

  • Slight variations in color may occur due to screen settings, lighting, and photography and will not be considered defects.
  • We reserve the right to decline a return, exchange, replacement, or refund request if the product does not meet the eligibility criteria mentioned above.
  • Return, exchange, replacement, and refund requests are subject to verification and approval by Siara Enterprises.
  • Products must be returned in their original condition with tags and packaging intact.